Mark Biscone, PhD, FACHE
Director of Research
CHI Baylor St. Luke’s Medical Center

Since he was young, Mark Biscone has felt the call to help others and support causes where he can be of greatest service. True to form, Mark heard of a family friend in need of a kidney transplant and he chose to be tested. He was a match and a little over a year ago, on April 14, 2017, Mark donated his kidney to save his friend’s life! Additionally, Mark serves as Board Chairman on The Living Bank’s Board of Directors. He has been a board member since 2011 and is more committed than ever to their mission of advancing living organ donation to confront the shortage of organs needed for life-saving transplants.

Mark earned his Bachelor of Science degree from the Rochester Institute of Technology and his PhD from the University of Pennsylvania. Currently Mark serves as the Director of Research at CHI Baylor St. Luke’s Medical Center in Houston, TX. He is a Lean Six Sigma Black Belt and process improvement expert. He has previously served in such roles as a deputy associate chief of staff, health systems specialist, and administrative officer for the Department of Veterans Affairs, where he helped create a regional office for systems redesign and engineering. Prior to joining the BSLMC, Mark served as the Regional Executive for the Texas Hospital Association updating and advising approximately 200 hospitals in the greater Houston/Southeast Texas region.

Mark’s personal and professional life naturally led him to explore opportunities for improvement in the patient experience and patient safety of living organ donors.

NURSES

Continuing Nursing Education (CNE) hours are co-provided by Terri Goodman & Associates. Terri Goodman & Associates is an approved provider of continuing nursing education by the Texas Nurses Association – Approver, an accredited approver with distinction by the American Nurses Credentialing Center’s Commission Accreditation. CNE is valid nationwide and accepted by nursing professional organizations in many foreign countries. Nurses may earn one contact hour of CNE by completing the Live webinar only.

SOCIAL WORKERS

The ILDAN™ program is approved by the National Association of Social Workers (Approval # 886638759-4624) and the Texas State Board of Social Work Examiners. Social workers may earn one contact hour of continuing eduction by completing either the Live or OnDemand webinar. Social workers can earn one contact hour of continuing education credit from the Texas State Board of Social Work Examiners by completing either the Live or OnDemand webinar.

PROFESSIONAL COUSELORS

The ILDAN™ program is approved by Texas State Board of Examiners of Professional Counselors. Professional counselors may earn one contact hour of continuing eduction by completing either the Live or OnDemand webinar.

CERTIFICATE OF SUCCESSFUL COMPLETION

For attendees that are not included in one of the above categories, The Living Bank issues a Certificate of Successful Completion to those who complete the Live or OnDemand webinar.